ANCHOR FITNESS
Privacy Policy
Effective Date: 4 May 2025
Anchor Fitness ('we', 'us', 'our') is committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand) and the 13 Information Privacy Principles (IPPs) contained within it. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our services, visit our website (www.anchorfitness.co.nz), or engage with us in any other way.
By accessing our website, purchasing a membership, enrolling in a programme, or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
1. About Us
Business Name: Anchor Fitness
Website: www.anchorfitness.co.nz
Location: Tauranga, Bay of Plenty, New Zealand
Contact: hello@anchorfitness.co.nz
Anchor Fitness is a Functional Fitness coaching and fitness training business providing in-person coaching, online programming, digital fitness products, and educational content.
2. Information We Collect
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide when you:
Register for a membership or online programme
Purchase a digital product or training plan
Complete an intake form, health questionnaire, or waiver
Contact us via email, social media, or our website contact form
Subscribe to our mailing list or newsletter
Participate in challenges, competitions, or community events
This information may include: your full name, date of birth, email address, phone number, physical address, payment details, health and medical information, fitness history, goals, and body composition data.
2.2 Sensitive Information
We may collect health-related information (including injuries, medical conditions, and physical capabilities) that is necessary to deliver safe and effective coaching. This information is treated with the highest level of confidentiality and is only used to tailor your programme and ensure your safety. You are not obligated to provide this information, but doing so helps us serve you better.
2.3 Payment Information
We use third-party payment processors (such as Stripe or similar PCI-DSS compliant providers) to handle all payment transactions. We do not store full credit card numbers or CVV codes on our systems. Payment data is encrypted and processed in accordance with Payment Card Industry Data Security Standards (PCI-DSS).
2.4 Automatically Collected Information
When you visit our website, we may automatically collect technical data including your IP address, browser type, pages visited, time on site, referring URLs, and device information. This data is used for website analytics and improving user experience. We may use cookies and similar tracking technologies — please refer to our Cookie Policy section below.
3. How We Use Your Information
We use your personal information for the following purposes:
To deliver coaching services, training programmes, and digital products you have purchased
To process payments and manage your membership or subscription
To communicate with you about your training, progress, bookings, and account
To send marketing communications, newsletters, and promotional content (with your consent)
To personalise your experience and tailor programming to your goals and health status
To meet our legal and contractual obligations
To protect the health and safety of you and other members
To improve our services, website, and content
To comply with applicable New Zealand laws and regulations
4. Legal Basis for Processing
Under the Privacy Act 2020, we collect and use your personal information only where:
It is necessary to perform a contract with you (e.g., providing membership services)
You have given us your explicit consent
It is required by law
It is in our or your legitimate interests, and those interests are not overridden by your rights
5. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
Payment processors (e.g., Stripe) to facilitate transactions
Email marketing platforms (e.g., Mailchimp or similar) to manage communications
Website hosting and analytics providers
Scheduling and booking software providers
Online coaching platforms (e.g., Skool, TrueCoach, or similar)
Professional advisors such as legal, financial, or insurance consultants bound by confidentiality
Government or regulatory bodies if required by law
All third-party service providers are required to handle your data securely and only in ways consistent with this Privacy Policy.
6. International Data Transfer
Some of our third-party service providers may store or process data outside of New Zealand. Where this occurs, we take reasonable steps to ensure those providers are subject to privacy obligations comparable to those imposed by the Privacy Act 2020. By using our services, you consent to your personal information being transferred internationally where necessary to deliver those services.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Typically, this means:
Active member records: retained for the duration of your membership plus 7 years
Health and medical records: retained for a minimum of 7 years as required under New Zealand law
Payment records: retained for 7 years for tax and accounting purposes
Marketing data: retained until you withdraw consent or unsubscribe
When your information is no longer required, we will securely delete or de-identify it.
8. Security
We take reasonable and appropriate security measures to protect your personal information against unauthorised access, loss, misuse, disclosure, or alteration. These measures include encrypted data storage, secure payment processing, password-protected accounts, and restricted staff access to personal information.
While we strive to protect your information, no method of internet transmission or electronic storage is 100% secure. We encourage you to use strong passwords and not to share your account credentials with others.
9. Cookies and Tracking
Our website may use cookies and similar technologies to enhance your browsing experience and gather analytical data. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of some parts of our website.
We may use tools such as Google Analytics to understand website traffic and user behaviour. This data is aggregated and anonymised where possible.
10. Your Rights Under the Privacy Act 2020
You have the following rights in relation to your personal information:
Access: You may request a copy of the personal information we hold about you
Correction: You may request that we correct any inaccurate or incomplete information
Deletion: You may request deletion of your personal information, subject to our legal retention obligations
Withdrawal of Consent: Where processing is based on consent, you may withdraw consent at any time
Complaint: You have the right to make a complaint to the Office of the Privacy Commissioner (www.privacy.org.nz) if you believe we have breached the Privacy Act 2020
To exercise any of these rights, please contact us at hello@anchorfitness.co.nz. We will respond to your request within 20 working days as required under the Privacy Act 2020.
11. Children's Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal information from anyone under 16 without the consent of a parent or guardian. If you believe we have inadvertently collected information from a child under 16, please contact us immediately so we can take appropriate steps to delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version will always be available on our website at www.anchorfitness.co.nz. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:
Anchor Fitness
Email: hello@anchorfitness.co.nz
Website: www.anchorfitness.co.nz
Location: Tauranga, Bay of Plenty, New Zealand
We take all privacy concerns seriously and will respond to your enquiry within 20 working days.